Difficult Conversations: How to Discuss What Matters Most Author: Douglas Stone | Language: English | ISBN:
B004CR6ALA | Format: EPUB
Difficult Conversations: How to Discuss What Matters Most Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you
Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
* Decipher the underlying structure of every difficult conversation
* Start a conversation without defensiveness
* Listen for the meaning of what is not said
* Stay balanced in the face of attacks and accusations
* Move from emotion to productive problem solving
- File Size: 968 KB
- Print Length: 352 pages
- Publisher: Penguin Books; Revised edition (November 2, 2010)
- Sold by: Penguin Group (USA) LLC
- Language: English
- ASIN: B004CR6ALA
- Text-to-Speech: Enabled
X-Ray:
- Lending: Not Enabled
- Amazon Best Sellers Rank: #6,377 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
- #1
in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Management Science - #3
in Books > Business & Money > Management & Leadership > Management Science - #7
in Books > Education & Reference > Words, Language & Grammar > Communication
- #1
in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Management Science - #3
in Books > Business & Money > Management & Leadership > Management Science - #7
in Books > Education & Reference > Words, Language & Grammar > Communication
This book (the 2000 version) saved my sanity once and got me through a very stressful family time. Not only did it help with my relationships, it helped me to think about the problem in a different way that gave me greater peace of mind and clarity of thought and purpose. Everyone on the planet should buy, not borrow, this book, and read it every year.
By straykatstudio
A book on CD called to me when I saw its captivating title: DIFFICULT CONVERSATIONS: HOW TO DISUCSS WHAT MATTERS MOST--written and read by Douglas Stone, Bruce Patton and Sheila Heen.
The fact that Patton was one of the authors also caught my attention, in that he was the coauthor of one of my favorite books on negotiations, GETTING TO YES!
This effort covers such topics as dealing with your ex-husband who can't seem to show up reliably for weekends with the kinds navigating a workplace fraught with office politics or racial tensions, and saying "I'm sorry" or "I love you." No matter who we are, we've all had to have similar conversations and too often, they don't go as well as we would like.
DIFFICULT CONVERSATONS at least makes them easier by providing such useful advice as the following:
* Use "and" to help you become clearer; e.g.,, "I understand what you're saying, and I feel this way."
* Put things on the table without judgments.
* Saying "I feel" will cause the other person to be less likely to argue with you.
* Postponing a conversation can sometimes be helpful.
* Sometimes, actions are better than conversations; e.g., going to a mother's home rather than always being asked, "When are you going to come home?"
* People are more likely to change when they don't have to.
* If you don't have a question, don't ask one; e.g., "Are you going to clean the refrigerator?" vs. "Please clean the refrigerator."
And this one final tidbit, which I have personally found very useful: Be careful when making judgments. It is easy to say, "Spanking is wrong," but a better way to say this might well be, "I believe spanking is wrong."
By Blaine Greenfield
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